CougarAccess

What if my list of accommodations looks incorrect?

• If you feel that any of your accommodations are incorrect or see other issues, do not send your letters. Instead, choose “Report Issue” to notify your coordinator about your concerns.

What if the “Send Letters” button isn’t there?

• Prior to the Withdrawal deadline (see Academic Calendar for specific dates):
  
  • Click the “Request Accommodations” button and a coordinator will review your case and make contact with you.
• After the Withdrawal deadline (see Academic Calendar for specific dates):
  
  • Choose the “Request Letters” button and answer the question in the popup. Your coordinator will review your request. If approved, the letters will be sent to your professors and the status will be changed to “sent” in your portal.

What if I get an error that prevents me from accessing CougarAccess?

• If you encounter an "Error" or "504 Bad Gateway" or “Header too large” message, please try clearing your browser's cache and cookies (See this support article). This often resolves the issue by refreshing your browser’s stored data. If the problem persists, feel free to reach out to the Accessibility Center front desk for further assistance (uacfrontdesk@byu.edu; 801-422-2767).

What if I get a message saying that I am not connected to the Accessibility Center?

• Contact the Accessibility Center front desk to schedule a meeting with the Accessibility Center (uacfrontdesk@byu.edu; 801-422-2767).
  

The menu at the top will take you to the following information:

Accommodations

• Lists of all active and expired accommodations
• Accommodation expirations dates
• Instructions for implementing accommodations

Documentation

• Upload new documentation for review
• View status of uploaded documentation

Meet with a Coordinator

• Request a meeting with your coordinator or see contact information for the Accessibility Center front desk